Aarogya Setu
Terms & Conditions

These terms of service (Terms) govern your use of the Aarogya Setu application for mobile and handheld devices (App) and the services provided thereunder. Please read these terms and conditions (Terms) carefully before you download, install or use the App. By clicking on the “I Agree” button, you signify your acceptance of the Terms, and your agreement to be bound by them. The Terms may be amended from time to time with notice to you. In order to continue using the App, you will be required to accept the revised Terms.

1. SERVICE OVERVIEW

The App is part of a service designed to (i) enable registered users who have come in contact with other registered users who have tested positive for the severe acute respiratory syndrome Coronavirus 2 (COVID-19) to be notified, traced and suitably supported, (ii) to function as an indication of whether or not a user has been infected or is likely to have been infected. (iii) provide users useful information in relation to COVID-19, (iv) to allow users to access convenience services in relation to COVID-19, (v) to allow users to disclose their health status by displaying a QR code or by accepting a request to share their health status through specially designed APIs and (vi) to display a government issued ePass (Services). When the App is installed on your mobile or handheld device, it detects when your device comes within Bluetooth range of any other registered user’s device and initiates a protocol by which the information specified in the Privacy Policy (including location information) about that other registered user is collected. In the event you test positive for COVID-19, the Government of India will contact and/or inform such registered users you have come in contact with over the past 30 days who have a risk of being infected, to administer the appropriate medical intervention. Similarly, you will be notified if, as a result of having come in contact with any persons who have tested positive for COVID-19, that you have a risk of being infected. The App also allows users to conduct a self-assessment test to assess whether their symptoms combined with other relevant factors affects their risk of being infected. The App will also serve as digital representation of an e-Pass where available. The App will also provide links to convenience services offered by various service providers. Accessing the links will take users to external sites from where these convenience services will be provided.

2. REQUIREMENTS FOR USE

You agree to turn on and allow the App access to the Bluetooth and GPS services on your mobile or handheld device. You acknowledge that if your device is switched off or in airplane mode, if Bluetooth and GPS services on your device are turned off or if you revoke the App’s access to Bluetooth and GPS services on your device, it will not be able capture all necessary information which will impair the completeness and accuracy of the Services. You agree to keep the mobile or handheld device on which the App is installed in your possession at all times and to not share it with or allow anyone else to use it. You acknowledge that if you do so it could result in you being falsely assessed as likely to be infected with COVID-19 or not being assessed as such when you are.

3. USE

You agree that you will only use the App in good faith and will not provide false or misleading information about yourself or your infection status. You agree that you will not do anything to throttle, engineer a denial of service, or in any other manner impair the performance or functionality of the App. You agree that you will not use the App for any purpose for which it was not intended including, but not limited to, accessing information about registered users stored in the App, identifying or attempting to identify other registered users or gaining or attempting to gain access to the cloud database of the Service.

4. PRIVACY

You hereby consent to the collection and use of your personal information for the provision of the Services. The details of the personal information collected and the manner in which it is collected and by whom as well as the purposes for which it will be used is more fully set out in our privacy policy which is available here. You are free to choose not to provide this information at any time by revoking the App’s access to Bluetooth and GPS services. You can also delete the App from your mobile or handheld device, however, should you do so, you acknowledge that you will no longer be able to avail of the Services.

5. DISRUPTION

You agree that you have no expectation of, or right to permanent and uninterrupted access to the Services. While the Services are intended to be accessible to you from everywhere in India on a 24×7 basis, from time to time and without prior notice of downtime, access to the App or the Services or to any part thereof may be suspended on either a temporary or permanent basis and either with respect to all or a certain class of users.

6. LIABILITY

The Government of India will make best efforts to ensure that the App and the Services perform as described but will not be liable for (a) the failure of the App or the Services to accurately identify persons in your proximity who have tested positive to COVID-19; (b) the accuracy of the information provided by the App or the Services as to whether the persons you have come in contact with have in fact been infected by COVID-19.

7. DISCLAIMER

The App is being made available on an “as-is” basis. All services such as those provided by this App are never wholly free from defects, errors and bugs, and the Government of India provides no warranty or representation to that effect or that the App will be compatible with any application, or software not specifically identified as compatible. The Government of India specifically disclaims any implied warranties of fitness for a particular purpose or non-infringement. The functioning of the App is dependent on the compliance by all registered users of the App with these Terms. Accordingly, the Government of India disclaims all liability on account of such non-compliance by other registered users. The Services that are being provided (including the self-assessment test, its results and any notifications sent by the App) are not a substitute for common prudence, medical diagnosis, or specific therapeutic and epidemiological measures necessary to combat COVID-19.

8. DEFECT REPORTING

You can report any defects or bugs in the App or the Services to support[dot]aarogyasetu[at]gov[dot]in. The Government of India will make every endeavour to address all reported bugs and defects.

9. GOVERNING LAW

These Terms shall be governed by the laws of India.